{"id":1216,"date":"2019-03-05T09:13:22","date_gmt":"2019-03-05T09:13:22","guid":{"rendered":"https:\/\/www.sealover.it\/it\/faqs\/"},"modified":"2023-04-25T19:41:45","modified_gmt":"2023-04-25T17:41:45","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.sealover.it\/it\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class='cws_textmodule_6a93d44735d32 cws_textmodule'><h3 class='cws_textmodule_title'>FAQs<\/h3><div class='cws_textmodule_content_wrapper'><p><span style=\"font-family: Helvetica Neue; font-size: large;\">For any inquiry about your order, please\u00a0\u00a0get in touch with us by <a href=\"info@sealover.it\" target=\"_blank\" rel=\"noopener\">e-mail.<\/a><\/span><\/p>\n<p>\n<\/div><\/div>[vc_tta_accordion c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;DELIVERY TIMES&#8221; tab_id=&#8221;1552398854439-45c84376-783b&#8221;][vc_column_text]<span style=\"font-family: Helvetica Neue; font-size: large;\">Any order placed on\u00a0<a href=\"https:\/\/www.sealover.it\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/sealover.it&#038;source=gmail&#038;ust=1619356365362000&#038;usg=AFQjCNFjbaBiOwRzCeLPvy9ydsyLV4wjcw\">sealover.it<\/a>\u00a0Website will be prepared and shipped within 48h, provided payment was received as described above.\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">Orders placed after 12am CET\/CEST will be processed the following business day.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">Orders placed after 12am CET\/CEST on Friday, during weekend or holidays, will be shipped the following business day. Estimated delivery time is indicated for informational purposes only and will apply from the date the order is shipped.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">3-5 days shipping days for Italia and\u00a0\u00a0for\u00a0\u00a0other European countries.\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">All the orders are sent using via Express \/ Standard\u00a0\u00a0Postal Service , which has a complete tracking system.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;SHIPPING COSTS&#8221; tab_id=&#8221;1552398854455-d4909637-ee64&#8243;][vc_column_text]<\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">Shipping is charged as an additional cost: this will appear on your order.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">You will be required to sign for your package, so please make sure someone will be in to receive it.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">ITALY<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">8,50 eur for Standard Shipments (3-5) days<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">FREE SHIPPING for amounts over 100 eur\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">EUROPE<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">FREE SHIPPING for amounts over \u20ac 150.00<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">Shipping cost \u20ac 29\u00a0for orders under\u00a0149.00<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">UNITED STATES &#8211; REST OF THE WORLD<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">Shipping cost 35,00 euro<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;PAYMENT&#8221; tab_id=&#8221;1552399027296-3f0151b9-5045&#8243;][vc_column_text]<span style=\"font-family: Helvetica Neue; font-size: large;\"><i><br \/>\n<\/i>All prices are given in euro \u20ac and are shown inclusive of ITALIAN\/EUROPE sales tax (VAT) at the current rate of 22% but exclusive of delivery costs.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">You have to pay at the time of the order. Orders will be dispatched\u00a0\u00a0once full payment will be received. We accept payment by credit card (Mastercard, Visa,) Apple Pay.\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">When we receive your order, we\u2019ll send you a confirmation email of your purchase.<\/span><\/p>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">This will contain a reference number of the item\/s and its cost. We also send you your tracking number once the order has been dispatched.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;RETURNS&#8221; tab_id=&#8221;1619367197883-3b495210-aab1&#8243;][vc_column_text]<span style=\"font-family: Helvetica Neue; font-size: large;\">If you are not happy with what you have received, you have two options: choose from a refund or an exchange.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">You must request a return for each item before sending it<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">Log in to your client account by\u00a0<a href=\"https:\/\/www.bananamoon.com\/en\/customer\/account\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.bananamoon.com\/en\/customer\/account\/&amp;source=gmail&amp;ust=1619356365362000&amp;usg=AFQjCNFNqcUtsl3-LUpxNo02FhuiurrP_w\">clicking here<\/a>\u00a0, or create one automatically by<a href=\"https:\/\/www.bananamoon.com\/en\/rma\/guest\/create\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.bananamoon.com\/en\/rma\/guest\/create\/&amp;source=gmail&amp;ust=1619356365362000&amp;usg=AFQjCNF-BlDts6X873ysiyTq17c6PMwxSg\">\u00a0clicking here<\/a><\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">Select the order you want to make a return from, and then the item(s) you wish to return<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">An email with your completed returns ticket and instructions on what to do next will be sent to you<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">The returns ticket must be attached to the parcel containing the item(s) to return<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">\u00a0You will receive an email confirming your return has been processed. The bank account you used to make the payment will be automatically credited within a maximum of fourteen (14) days (Italy) and 15 days in Europe of the returned packet being received at the warehouse<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">The items should be returned in their original state and in the packaging they came in. They should be labelled and complete (all accessories included). Any items returned incomplete, damaged, worn, soiled or washed will not be accepted. Bikini bottoms and underwear should still have the protective strip in place.<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">Please note that for hygiene reasons, swimwear and underwear should be tried-on over your own underwear without removing the protective strip.<\/span><\/li>\n<li><span style=\"font-family: Helvetica Neue; font-size: large;\">If you received a promotional gift, please attach it to your return.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica Neue; font-size: large;\">A return which would not meet these requirements will not be refunded.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;DELIVERY TIMES&#8221; tab_id=&#8221;1552398854439-45c84376-783b&#8221;][vc_column_text]Any order placed on\u00a0sealover.it\u00a0Website will be prepared and shipped within 48h, provided payment was received as described above.\u00a0 Orders placed after 12am CET\/CEST will be processed the following business day. Orders placed after 12am CET\/CEST on Friday, during weekend or holidays, will be shipped the following business day. 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